In our FAQ you can find answers to questions regarding your order. If the specific answer you are looking for is not to be found here, please contact customercare@baumundpferdgarten.com and describe your problem.

If you are experiencing technical issues please send a screenshot if possible, and our customer care team will assist you in the best possible way. 

We accept the following payment methods:

• Visa
• Visa Electron
• Maestro
• MasterCard
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Mobilepay

You can pay in the following currencies: DKK, SEK, NOK, EUR, GBP, UDS and AUD. The prices on the website are shown in the currency applicable to your country.

Please note that a change of country may influence the currency, price and delivery costs.

For our customers in Norway, the United Kingdom, and the United States, customs duties and VAT are already included in the price.

You can cancel an order as long as it has not left the warehouse, but it is not possible to change your order, when it has been made. Instead, please cancel the order and place a new.

If you wish to cancel an order, please contact our customer service at:

Phone: +45 3535 2115

Monday to Friday, 9am–3pm

Email: customercare@baumundpferdgarten.com

Please remember to write your order reference number in the email. 

Gift vouchers can only be redeemed in the store where they have been issued. 

Unfortunately, we currently do not accept credit notes from a physical store online.

You will receive an order confirmation by email after placing your order.

If you for any reason do not receive the order confirmation, please check your spam folder before contacting our customer care. If you still have not received it, please contact our customer care at customercare@baumundpferdgarten.com for assistance.  

The amount will be reserved on your account as soon as the order is placed, but will not be charged before the order is dispatched from our warehouse. 

We want to make sure that you find the perfect fit. Therefore, we recommend checking our size guide and the specific measurements on the product pages.

If you are still unsure, please contact our customer service.

In our online store we stock a big part of our collection.

Should you not find the item you are looking for please contact our customer care at customercare@baumundpferdgarten.com with your product query.   

We ship worldwide. You can see our shipping costs under Shipping & Delivery.

Yes.

Simply enter an alternative receiver address when entering your details at checkout. 

We offer free shipping for most of the countries worldwide. Find all our shipping terms here: Shipping & Delivery.

The delivery time depends on the time of day you place your order and on the location of your residence. 

• Orders placed before 12:00 (weekdays) will be shipped the same day.
• Orders placed after 12:00 PM will be shipped the next working day.
  

Please see the estimated transit time for your country here: Shipping & Delivery.

Please call our customer care team on +45 3535 2115 and if possible we will speed up the dispatch of your package. 

A delay of the delivery could be due to a number of reasons.

Please check the tracking link you received in your shipping confirmation email.

If your order has left our warehouse but is significantly delayed, please contact us:

Phone: +45 3535 2115
Email: customercare@baumundpferdgarten.com

Please provide your order number.

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the item to us.

We want to make your shopping experience as easy as possible, so we offer a flexible returns policy. We accept returned items within 30 days (14 days for sale items) following the delivery of your order. Please note that we take a return fee of 5 EUR for using our prepaid return label.

You may try on the clothes at home, but the styles should be returned in the same condition as when received: unwashed, not used and with the original tag attached.

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on baumundpferdgarten.com, or of future orders being refused. 

Read more here: Return & Exchanges.

You can find more information here.

After we have received the returned item we will refund the amount within 10 days. 

You will receive an email, when the refund has been made.

No, items bought from the website has to be returned to the website. 

Please contact our customer service at customercare@baumundpferdgarten.com if you wish to submit a claim.

Your purchase is covered by the Danish Sale of Goods Act, including defect regulations. This means that as a consumer, you have a 24-month warranty, during which you may be entitled to have a defective item repaired or replaced, receive a refund, or get a price reduction, depending on the specific situation.

Of course, the complaint must be justified, and the defect must not be caused by improper use of the product or other damaging behavior

You must contact us within a 'reasonable time'

You must file a complaint within a 'reasonable time' after discovering the defect. We recommend that you do so as soon as possible and no later than 2 months after noticing the issue.

You can submit a complaint by contacting us via email at: customercare@baumundpferdgarten.com

Depending on the specific situation, you will receive further instructions.