This Website (www.baumundpferdgarten.com) is provided by:

Baum und Pferdgarten A/S
Amaliegade 15, 1st floor
1256 Copenhagen
Denmark

Phone number: +45 35 35 21 15

CVR: 32 28 75 65

If you experience any issues with your order on the Website or with the general use of the Website, please contact our Customer Service at customercare@baumundpferdgarten.com or by phone, Monday to Friday from 9 AM to 3 PM.

Please read our Terms and Conditions carefully before ordering goods from the Website, as they apply when you make a purchase on the Website. By completing a purchase on the Website, you simultaneously accept our Terms and Conditions and enter into an agreement with Baum und Pferdgarten regarding the delivery of your purchase (hereinafter referred to as the “Agreement”).

It is important that you understand and accept the contents of these Terms and Conditions, as you otherwise cannot purchase goods from the Website. If there are any parts of these Terms and Conditions that you do not understand or have questions about, we recommend that you contact Customer Service before making a purchase on the Website.

In accordance with Danish law, you have the right to withdraw from the Agreement without providing any reason within fourteen (14) days. These fourteen (14) days are counted from the day you or a third party designated by you (excluding the carrier) takes physical possession of the goods. Read more under "Right of Withdrawal."

Additionally, the provisions of the Danish Sale of Goods Act regarding defects apply to your purchase, meaning you have certain statutory guarantees concerning the condition and quality of the goods. Read more under "Defective and Incorrect Goods."

These Terms and Conditions may be updated from time to time (for example, to reflect changes in technology, our business model, our system capacity, or changes in relevant laws and regulations). Such changes will not be notified to you, so we encourage you to review our current Terms and Conditions each time you intend to shop on the Website.

The Terms and Conditions applicable to the Agreement between you and Baum und Pferdgarten will be those published on the Website at the time of your order.

Any reference to “you,” “your,” or “yours” refers to you as a user of the Website, while “we,” “us,” or “our” refers to Baum und Pferdgarten.

The Website is available 24 hours a day, but may be temporarily unavailable due to maintenance. We strive to carry out such maintenance during nighttime hours whenever possible.

Orders placed on public holidays or non-working days will be processed on the next business day.

Purchase agreements can only be made via the Website. This means that we do not process or accept orders via email, letters, or telephone.

Age and Payment Requirements

To purchase goods from the Website, you must be at least 18 years old and possess a valid credit card accepted by us. If you are under 18, you must have the legal right to enter into a contract with us.

Right to Cancel an Order

We reserve the right to cancel an order in the following situations, without being liable for compensation or other costs:

• Your payment information is incorrect or cannot be verified.
• Your order appears to be placed for fraudulent purposes or in connection with criminal or illegal activity.
• An unexpected error occurs on the Website, such as a payment processing error.
• We have reason to believe you are under 18 years old.

When Are You Bound by Your Order?

Before submitting your order, you can edit your details, including delivery and billing information, payment details, and the contents of your shopping cart.

Once you click "Complete Purchase", and a receipt appears on your screen, you are bound by the purchase contract. You will also receive an email confirmation of your order.

If you made a mistake when placing your order, please contact our Customer Service as soon as possible—they are here to assist you.

If you wish to cancel your order after placing it, please refer to the "Right of Withdrawal" section below.

When Are We Bound by Your Order?

We are only bound by your order once we have sent you an order confirmation. Until then, we reserve the right to reject your order due to printing errors, technical issues, delivery failures, or similar circumstances.

Fraud Prevention

To protect you from fraud and ensure a high level of security in online transactions, we may conduct verification checks. This verification process may involve reviewing the information you provided, including your address and payment details.

You have the right to withdraw from this contract without giving any reason within fourteen (14) days of delivery. The withdrawal period expires fourteen (14) days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.

Where multiple goods are ordered in a single (1) order but delivered separately, the withdrawal period expires fourteen (14) days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the last item.

How to withdraw

To exercise your right of withdrawal, please use our digital withdrawal form, which you can find here.

Complete the form and confirm your withdrawal — you will immediately receive an e-mail confirmation with a timestamp as documentation that your withdrawal has been registered. Alternatively, you may send us an unambiguous statement by e-mail to customercare@baumundpferdgarten.com, however we recommend using the form as it provides you with immediate documentation.

The withdrawal period is met if you submit the withdrawal form or dispatch your communication before the withdrawal period has expired.

Returning the goods

Having exercised your right of withdrawal, you must return the goods to us no later than fourteen (14) days from the date on which you notified us of your withdrawal. You bear the direct cost of returning the goods. We recommend that you retain your postal receipt as proof of timely dispatch.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods — equivalent to what you would be able to examine in a physical store.

Reimbursement

We will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), no later than fourteen (14) days from the date on which we received your withdrawal notification.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods — whichever is the earliest.

Reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Exceptions — the right of withdrawal does not apply to

• Goods made to your specifications or clearly personalised, for example goods with engraving, embroidery or similar
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery

We accept the following payment methods:

• Dankort/Visa
• Visa Electron
• Maestro
• MasterCard
• PayPal
• Klarna (available for Swedish, Norwegian, Finnish, Dutch, German, Austrian, British, and Danish customers)
• MobilePay (available for Danish customers)
• ApplePay
• GooglePay

Card Verification Code (CVV)

If you pay by credit card, you will be required to enter the card's security code (CVV). This is a three-digit number found on the back of your credit card, usually on the right side. The security code is required to process your purchase and maintain a high level of security. Other similar security measures may also apply.

Payment Procedure

Your payment will be deducted from your selected payment method once your items leave the warehouse for delivery.

Prices & Delivery

All listed prices for products, delivery costs, and other expenses include taxes and duties.

Shipping, freight, or postal costs may vary and are added to each order. See more under "Delivery".

Currency

Prices on the Website are displayed in the currency applicable to your country.

If you wish to change your country, use the "Select Country" option at the top of the Website.

Your delivery address determines the applicable currency.

Changing your country may affect pricing and delivery costs.

You can pay in the following currencies on www.baumundpferdgarten.com:

• Danish Krone (DKK)
• Swedish Krona (SEK)
• Norwegian Krone (NOK)
• Euro (EUR)
• British Pound Sterling (GBP)
• United States Dollar (USD)
• Australian Dollar (AUD)

Read more about our delivery options here.

We deliver worldwide and strive to ship your order as quickly as possible. However, pre-ordered items or out-of-stock products may have a longer delivery time. During peak seasons, we may also indicate longer expected delivery times for specific items.

Delivery Details

• Shipping Address: Orders will be delivered to the address specified at checkout.
• Delivery Restrictions: We only deliver to residential and business addresses—not P.O. boxes. In some countries, we also offer delivery to parcel lockers.
• Delivery Days: Orders are delivered Monday to Friday.
• Delivery Timeframe: The delivery time depends on the destination country and the shipping provider used.

Signature Requirement

A signature is required upon receiving the package. This does not necessarily have to be your signature—someone at the delivery address (e.g., family members, friends, receptionists, etc.) can sign for it on your behalf.

Risk & Damaged Packages

• The risk for lost or damaged items is transferred to you upon delivery.
• If the package is damaged, you should refuse delivery of the items.
• If you wish to report missing or incorrect items, you must notify us. Read more under "Defective and Incorrect Items."
• We bear the risk of your items until they are delivered.

Separate Shipments

If your order contains multiple items, we reserve the right to ship them separately. This may happen if:

• Some items are delayed
• Some items are out of stock at the time of the order

If your order is shipped in separate deliveries, you will be informed in advance. No additional shipping costs will be applied for separate deliveries.

Read more about our return procedure here.

All returns should be sent to the following address:
Systemtransport A/S
Att: Baum und Pferdgarten
Transportcenter Allé 19, port 3-9
7400 Herning
Denmark

When returning an item, all parts of the product must be sent back to us.

Return Conditions

• You are responsible for ensuring that the item is properly packed before sending it back.
• You bear the risk for the item until we have physically received it.
• We strongly recommend keeping your shipping receipt as proof that you have returned the item.
• If the value of the item has decreased due to handling beyond what is necessary to determine its nature, characteristics, and functionality, we will deduct the reduced value from the refund amount before processing the reimbursement.

Refunds

• To prevent fraud, refunds can only be issued to the credit card used for the original order.
• We are entitled to withhold the refund until we have received the returned item or you provide proof that the item has been returned—whichever comes first.
• Once we receive your returned item, we will process the refund within 10 days.
• You will receive an email notification once the refund has been completed.

If you discover a defect in your item, you must file a complaint with us within a reasonable time after noticing the defect.

• You have a 2-year warranty period under which you can file a complaint about defects.
• As a consumer, you must submit your complaint no later than 2 years after the item has been delivered.
• If the complaint deadline is not met, you lose your right to claim a defect unless we have explicitly guaranteed the item for a longer period.

For more details on how to file a complaint, please refer to the section "Right to Complain."

If your items are defective or if we have delivered incorrect items, please contact our Customer Service within a reasonable time after discovering the issue.

If you notice the defect or incorrect item at the time of delivery, please refuse to accept the package.

When contacting Customer Service, please provide:

• Your order number
• The item number (if applicable)
• A detailed description of the issue

Return and Refund for Defective or Incorrect Items

You are not responsible for return shipping costs when returning a defective or incorrect item.

We will fully refund the purchase price and original shipping costs once we have received the returned item.

Conditions for Warranty Claims

Baum und Pferdgarten reserves the right to reject complaints if the item has not been handled properly or in accordance with the care instructions provided (e.g., washing labels).

Items with attached embellishments (such as sequins, beads, and buttons) and products made of silk or knitwear must be handled with extra care.

Care instructions for these items are clearly stated on hang tags and washing labels.

If you have any questions regarding this section, please feel free to contact our Customer Service.

If you wish to file a complaint about goods purchased from us, please contact our Customer Service via phone, email, or postal mail. Our contact details can be found under "Company Information" above.

If you are not satisfied with how we handle your complaint, you can escalate it to the Center for Complaint Resolution at Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You may also submit a complaint online via kpo.naevneneshus.dk.

For customers residing in another EU country, complaints can be submitted through the European Commission’s online dispute resolution platform at https://ec.europa.eu/odr. When filing your complaint, please use our email address: customercare@baumundpferdgarten.com.

If a resolution is not reached through the Arbitration Institute, you may further escalate your case to the Consumer Complaints Board (Forbrugerklagenævnet).

All agreements made under these Terms and Conditions are subject to Danish law. Any disputes, including those concerning the validity of the contract, must be resolved in a Danish court. As a consumer, you may also bring legal action in the courts of your place of residence.

Website Updates

We make every effort to keep our website updated and ensure that prices, offers, descriptions, and other product information are accurate. However, typographical errors and pricing mistakes may occur, and occasionally, we may discover that product prices are incorrect.

Force Majeure

We are not responsible for delays or failure to fulfill our obligations under these Terms and Conditions if such delays or failures result from events beyond our control.

Completion of the Agreement

These Terms and Conditions constitute the full agreement between us.

Validity

If any provision of these Terms and Conditions is deemed wholly or partially invalid, the remaining provisions will continue to apply.

Assignment of Rights

We reserve the right to transfer our rights and obligations under this agreement to a third party. The standard of service you receive will not be affected by such a transfer, and we will inform you if this occurs. By accepting these Terms and Conditions, you also accept any future transfer of rights. Once we notify you of the transfer, your rights can only be enforced against the third party.

Privacy Policy

We handle your personal information confidentially. Please read our Privacy Policy, which explains how we use the personal data you provide when placing an order and using the website.

The domain name www.baumundpferdgarten.com is the registered property of Baum und Pferdgarten A/S, and the Baum und Pferdgarten logo is a registered trademark of Baum und Pferdgarten A/S.

All content on this website, including text, graphics, logos, button icons, images, and software, is the property of Baum und Pferdgarten A/S or its content providers and is protected by Danish, European, and international copyright and database rights laws.

Any software used on this website is owned by Baum und Pferdgarten A/S or its software suppliers and is protected under British, European, and international copyright laws.

You are not permitted to extract and/or reuse parts of the content from the online store without the express written consent of Baum und Pferdgarten A/S. In particular, you may not use data mining, robots, or similar data-gathering tools to extract or reuse substantial portions of this webshop, whether in a single or multiple instances. Additionally, you may not create or publish your own database that includes significant portions of this webshop, such as our prices or product listings.